I wonder that myself. I keep transferring files to One Drive or deleting them and drop box keeps saying it is full. Also, my word and excel files seem to save in Dropbox as well as desktop when I save them to desktop. Dropbox doesn't have a phone number that I can find and I've very frustrated.
If you were using a lot of space over your account's allowed space limit, then you may need to remove a lot of data in order for the account to no longer be full.
Could you check your plan page here, to see exactly how much space you're currently using?
Also, where are you deleting the files from? Eg. the website, desktop app or mobile app.
Let me know and we can go from there!
I don't think I did. I kept getting messages that dropbox was full awhile back and kept removing files but no matter how many I removed it kept happening. I only just now found that folders on my desktop were automatically also saving in dropbox. How do I eleminate it if that is what is happening?
Just follow the steps to disable it outlined in the article I linked above @Denvergirl1.
Keep us posted!
It seems that the computer backup feature is still enabled for your desktop app, to sync the Desktop.
You'll just need to follow the steps towards the bottom of the article that Walter linked previously, (for convenience, this article), and choose to keep the files on the computer instead of Dropbox in step 6.
If you have any trouble with these steps, let me know!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!