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Why have my computer files disappeared?

Why have my computer files disappeared?

New member | Level 2

I turned off synchronization with my computer and all the files from the folder "Documents" disappeared! They all are very important, i was trying to find them in different ways but i can't. Help me please:loudly crying face::folded hands:

1 Accepted Solution

Accepted Solutions

Re: Disappeared files

Dropboxer

Hi @LiyaZ, thanks for posting on the Community!

 

I'm sorry to hear about this. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Could you first try disabling the computer backup from Dropbox using the steps in the above article to see if this helps?

 

Afterwards, you can move the folders and files back to their previous locations, which will also delete them from the Dropbox account online.

 

If there are any deleted files, try recovering them from the Dropbox site.

 

If the missing files weren’t syncing to your account, then it wouldn’t be possible to recover them from the site. However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Disappeared files

Dropboxer

Hi @LiyaZ, thanks for posting on the Community!

 

I'm sorry to hear about this. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Could you first try disabling the computer backup from Dropbox using the steps in the above article to see if this helps?

 

Afterwards, you can move the folders and files back to their previous locations, which will also delete them from the Dropbox account online.

 

If there are any deleted files, try recovering them from the Dropbox site.

 

If the missing files weren’t syncing to your account, then it wouldn’t be possible to recover them from the site. However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Disappeared files

New member | Level 2

This happened to me as well, but the files disappeared from Dropbox and the local computer. Nothing in deleted files in teh Dropbox account, and nothing in the recycle bin on my PC.

Basically Dropbox seems to have deleted a large volume of my most important and not yet backed up files.

What can I do?

Re: Disappeared files

Dropboxer

Thanks for reaching out @Drumbox!

 

Can you let me know what you see in your events page here? Do you see any deletion events related to these missing files?

 

Also, were these shared or personal files?

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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