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Why is Smart Sync unsyncing files?

Why is Smart Sync unsyncing files?

nawaz1983
Explorer | Level 3

I was running a little low on disk space so did the stupid thing of turning on smart sync, which decided on itself; to unsync 800GB of data out of 1TB of synced files, which will now take me 2 days to download again.

 

Who made this dumb app. 

3 Replies 3

Re: Why is Smart Sync unsyncing files?

Jay
Dropboxer
Hi @nawaz1983, thanks for bringing this to our attention.
 
Is it possible that you have files that you haven't accessed for over a month or two?
 
Did you manually switch any folders to online-only?
 
This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Why is Smart Sync unsyncing files?

nawaz1983
Explorer | Level 3

Yes there are, but it also removed 100GBs of data that I was using on an active project.

 

I now have to re-download 800GB of data - this has cost me 2 days of paid work as a freelancer

 

 

Re: Why is Smart Sync unsyncing files?

Jay
Dropboxer
It sounds like this is due to the automatic Smart Sync option, which does mark files as online-only if they haven't been used for a while.

You can deselect this option in the Dropbox desktop application using these steps.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropboxer
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    nawaz1983 Explorer | Level 3
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