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Why is my download so slow even when I downloaded the desktop app?

Why is my download so slow even when I downloaded the desktop app?

Helpful | Level 5

I have 1.9 TB on my dropbox account after beating off all the suggestions of not downloading my account I finally got it to download now its downloading at an extrodinarily slow speed.  Its taken about a week to download 3.9GB of data.   So at this download rate I should get the entire dropbox downloaded by the year 2029.   I have a fairly solid 100/40 connection and I can download a TB on a playstation in a few days.   The computer is literally brand new plugged into a 10G network port on my router and the router is consistently on the internet at 108Mbs.   Why would my dropbox be running like a dog ? 

5 Replies 5

Re: Slow Download

Dropboxer

Hi @Stewart I. - thanks for reaching out to us. 

 

Since you mention that you have 1.9 TB in your account, could you clarify how many files you have in your Dropbox folder? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Slow Download

Helpful | Level 5

2.5 million from memory.

Re: Slow Download

Dropboxer

Thanks for your swift reply, @Stewart I.

 

The performance of the desktop app can decline if you have more than 300,000 files synced to your computer. 

 

Although this is a soft limit that depends on various factors, like the hardware specifications, could you try to improve its performance by using selective sync?

 

Let me know of any updates, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Slow Download

Helpful | Level 5

Problem is i wanted a full mirror of the dropbox on this computer. 

 

I am trying a different drive.  I have a feelign that maybe the external drive im using might have an issue. 

Re: Slow Download

Dropboxer

No worries, @Stewart I.

 

Let me know how it goes. Thanks again!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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