Thanks Rich .
It would be great if such a disclaimer appeared when previewing . At least until the issue is fixed .
I use Dropbox (pro) to preview my film work for clients. It just doesn't look very pro when it's out of sync!
Making people download files isn't ideal , especially when the preview function on youtube pruvate clips works fine .
As for the ZIP download issues on large files. Well , that's a whole other story
Hey @MikeyL, sorry to hear that you're having trouble with this.
I just wanted to check with you if you've tried previewing the video(s):
Let me know what you find!
Im having the same issue as well Lusil. I typically use Chrome, but have tried in Safari, Incognito mode, on my cell phone (Pixel 3), Mac and Windows Surface, and the issue persists on all platforms.
A member mentioned earlier, the audio not syncing properly only appears in the preview version - When downloaded to a device, the issue seems to resolve itself.
Thanks for trying out some initial troubleshooting - definitely helps in giving us a better understanding of the behavior.
I've sent you a ticket to the email associated with your Community profile to have a better look into this matter with you.
Looking forward to hearing back from you!
Community Moderator @ Dropbox
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Hey @ArtyomK; how are you today?
As my colleague @Jane is currently out of office, I just went ahead and sent you an email so we can dig deeper into the issue you seem to be having.
Whenever you get the chance, please take a look at your inbox for my message and get back to me there so we can pick this up from there.
Thanks a bunch!
Hi, Any updates on this? I also use dropbox pro to share scoring drafts with filmmakers and ad agencies and it is almost 100% consistently out of alignment audio/video wise in preview mode. Please address this!! Enough people are dealing with this and we are paying you every month to use a professional service!
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Thanks for reporting this @melguerison!
Can you post a (sample as a test) shared link to a (also sample, test) problematic file so I can have a look on my end?
Could you also let me know if you've been through what has already been suggested in this thread?
On a side note, I removed your email address from your post for security reasons. If you like to look into this with our support team and account specific info, please log a ticket by clicking on the 'Contact support' button on the upper right corner on any page you navigate within our Community.
In either case, please keep me posted!
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