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Why is my video audio out of sync for video files uploaded to Dropbox?

Why is my video audio out of sync for video files uploaded to Dropbox?

criehl
New member | Level 2
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I have .mov file I created in which the audio sync is correct on my computer (Mac). But when I upload the .mov file to my DropBox account, the audio is out of sync in the copy on DropBox.

How do I fix this?

Thank you!

30 Replies 30

InsaneNest
New member | Level 2
Go to solution

Hi there fellow dropbox users, 

 

I don't remember this happening to me in the past and I have been using the same set-up for months but the problem has been happening for the last two weeks so I'm kinda lost. 

 

I use a Samsung S7, a MacBook Pro 16" 2019 with Catalina and I have the dropbox app on both. Basically I upload videos from my computer onto my Dropbox and then I export the video and save it to my device on my phone so I can upload that said video on Instagram. The problem is that every time I do it now, the audio of the file that's been saved on my device is out of sync... 

 

Anyone knows what to do? 

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