Submission form for HELP asks for restoration link to restore deleted files (in a large event versus individual restoration).
I put in the link from this very website, and for some reason, it refuses to recognize it.
How shall I proceed, since I cannot send a BASIC EMAIL asking what I need, I have to send a PREPROGRAMMED email that isn't even working?!
Can you please let me know what you mean by "it doesn't accept the link"? Could you please post a screenshot of the error message that you are receiving there?
Thanks in advance!
Please include a link to the deletion event you'd like to undo. See this article on how to find a restoration link.
Please only enter a valid link to a Dropbox file event page
Paid users can expect a response within 24 to 48 hours.
Sorry - 3 screens, cannot do a screen shot. But the "please enter only a valid link" always pops up, in red, won't accept.
But I am putting the link from the event page with all of my file information!
I was asking for the screenshot so I can see which link you are trying to submit. Maybe there is a problem with the format of the link.
I've reached out to you via email now so you can send me the link there.
Hi, I have cut and pasted the below which still highlights in red that I need to add a restoration link
r frustrating as lost all files I did from my phone that has affected my dropbox account . Able to restore but will take years to do it the way it suggests?
Please note that https://www.dropbox.com/events?role=personal&date=7-12-2015 is not a restoration link. Please see this article for how to get a restoration link:
A proper restoration link will look like this: https://www.dropbox.com/event_details/####/####/#####/ with the #s being numbers.
I hope this helps.
Hi, sorry the files were not shared....i really do not understand the process you have kindly indicated. I have no idea on how I get a proper restoration link to send on a support ticket. Any way of making this process easier for me to restore the photos/files?
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
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