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Windows 10 Protected Folder Access

Windows 10 Protected Folder Access

stlouey
Explorer | Level 4

Hi, i have dropbox installed and have noticed i have recently started seeing Windows 10 Protected Folder Access Blocked alerts for Dropbox.exe tryign to access the Music and Documnets folders in my profile even though i have not setup these fodlers for synicng and do not have the Backups feature enabled? Could someone advise why dropbox is trying to access these folders and how to stop? Thanks

20 Replies 20

Re: Windows 10 Protected Folder Access

Daphne
Dropboxer
Hi @stlouey, I'm sorry to hear you're having trouble with this!

Did you have the computer backup enabled previously on your computer, for the Music and Documents folders?

If so, can you let me know if you followed the steps at the bottom of this article to disable the backup?

Let me know and we'll go from there!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows 10 Protected Folder Access

stlouey
Explorer | Level 4

Hi Daphne,

 

I dont see the steps at the bottom of the article?

 

Coul you please advise?


Thanks

Re: Windows 10 Protected Folder Access

Walter
Dropboxer
The Help Center article Daphne mentioned is this one @stlouey

Did you have the chance to have a look there?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows 10 Protected Folder Access

stlouey
Explorer | Level 4

Hi Walter,

 

Yes i did check this before reaching out to the community.

 

I had this issue before even knowing about the feature. Doign my research i found an article where someone said you might have this enabled check. On checking i enabled it as its not a very intuative interface. I then followed the article to disable. I still get the warnings regarless.

 

Just to also mention i am in I.T for over 20 years so if there is any other higher level troubleshooting i can do please advise.

 

Thanks again

Re: Windows 10 Protected Folder Access

Walter
Dropboxer
I see; thanks for the additional information @stlouey.

Could you please send us a screenshot of how this looks like on your end so that we can have a visual too?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows 10 Protected Folder Access

Aidski
Explorer | Level 4

Go to windows security, Virus protection and then Protection History.

I get the message that my administrator (LOL) has blocked this action:

App or process blocked: Dropbox.exe

Protected folder: %userprofile%\Documents

Blocked by: Controlled folder access

 

You can access the Controlled Folder settings from Protection History (the main settings are in Ransomware protection) then and add dropbox which will stop the notification but I don't think it answers your original question - why would dropbox be poking around in Documents if that is not a folder in your dropbox.

Re: Windows 10 Protected Folder Access

stlouey
Explorer | Level 4

Hi Walter,

 

Could you please advise which screenshots you are after? The Windows protection alerts or the configuration of Dropbox Backups? Thanks

Re: Windows 10 Protected Folder Access

stlouey
Explorer | Level 4

Hi Aidski,

 

What you are suggesting is something i did consider but you are correct in that it should NOT be doing that unless i have configured Dropbox to access these folder. Adding to bypass the alert is not the solution but i do appreciate you reading my post and taking the time to provide help. Thanks

Re: Windows 10 Protected Folder Access

Walter
Dropboxer
Both would help @stlouey!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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