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Windows 10 Protected Folder Access

Windows 10 Protected Folder Access

stlouey
Explorer | Level 4

Hi, i have dropbox installed and have noticed i have recently started seeing Windows 10 Protected Folder Access Blocked alerts for Dropbox.exe tryign to access the Music and Documnets folders in my profile even though i have not setup these fodlers for synicng and do not have the Backups feature enabled? Could someone advise why dropbox is trying to access these folders and how to stop? Thanks

28 Replies 28

stlouey
Explorer | Level 4

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Walter
Dropbox Staff
Thanks for the screenshots @stlouey; much appreciated!

Did you install the desktop app with admin privileges?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Aidski
Explorer | Level 4

From my side, I did.

 

I think this happened a while ago when there was a windows update but I could not say which one.

stlouey
Explorer | Level 4

Hi Walter,


As in right click the .exe installer and select "Run As Administrator"? Probably not because my user account is a member of Local Admin and you dont normally need to do this.

 

Thanks


Stephen

Walter
Dropbox Staff
Thanks for clarifying that for me, Stephen.

May I reach out via email to investigate a bit further? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Aidski
Explorer | Level 4

Walter,

Please update this thread when you find something interesting.

Thanks

Walter
Dropbox Staff
I appreciate the nudge on this @Aidski.

If you're still having issues with this, can I contact you via email to look into this together?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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stlouey
Explorer | Level 4

Hi Walter,

 

Yes you can reach out via as i woud like this resolved as soon as possible please.

 

Walter
Dropbox Staff
Sure thing @stlouey; you've got :envelope: 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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stlouey
Explorer | Level 4

Hi Walter,

 

Just advising that i can see a ticket ending in 49 in my account but there is no option to do anything with it. The support pages say that i should be able to click on it and post a reply but if i click it the screen goes back to the minimized ticket history with the view option?

Need more support?
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What do Dropbox user levels mean?