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Windows File Explorer Not Showing All Available Files

Windows File Explorer Not Showing All Available Files

Bandito
Explorer | Level 3

I am having a problem accessing Dropbox files through Windows File Explorer.  Some folders and files show up, but some that I can see through the web interface do not.  I have confirmed that there are no issues with the file/folder names on Dropbox, so I am at a loss as to why I'm not seeing everything in File Explorer.  Also, if I create a folder and place a file in it via File Explorer, the rest of the team cannot see it.  Weird stuff!

 

Up until this point, Dropbox through File Explorer has been working as expected.

 

Any insight would be greatly appreciated.

5 Replies 5

Re: Windows File Explorer Not Showing All Available Files

Walter
Dropboxer
Hey @Bandito; thanks for posting on our Community and happy Friday!

If you've ensured that the app is showing 'up to date' in your system tray, could you check if any of those files contain any incompatible characters in their names? 

Keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows File Explorer Not Showing All Available Files

Bandito
Explorer | Level 3

Thanks for getting back to me!

 

I already checked for incompatible characters as I mentioned in my post.  There are none that I could find.  One of the folders that is not showing up is titled "Videos" so it should work just fine.

 

The app shows as up-to-date with no sync errors reported.

 

This one is a mystery to me.

Re: Windows File Explorer Not Showing All Available Files

Walter
Dropboxer
Can you check your selective sync settings through the app's preferences too then @Bandito?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows File Explorer Not Showing All Available Files

Bandito
Explorer | Level 3

The folders in question are set to sync in the same manner as the other folders that are working are set.

 

I contacted Tech Support and they are thinking that the folder's owner only sent me a link to the folder and has not actually shared the folder with me.  I will pursue this avenue for now and see if he can share the folder with me.  Perhaps that will resolve the issue.

 

Thanks

Re: Windows File Explorer Not Showing All Available Files

Walter
Dropboxer
No biggie @Bandito; keep us posted with any updates!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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