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Windows File Explorer crashes only in the Dropbox folder

Windows File Explorer crashes only in the Dropbox folder

geokar1100
Helpful | Level 6

Windows File Explorer crashes every time I acess the Dropbox folder. It does not crash in any other folder. Here's a few more details...

 - I can access my Dropbox files from within my programs, like CorelDRAW and Adobe, but only for about 60 seconds, then the open or import dialog freezes.

 - This started about 5-6 weeks ago.

 - I uninstalled and reinstalled Dropbox once, and booted my computer dozens of times.

 - My folder location is C:\Users\George\Dropbox

 - I can open that folder, but if I click on anything - a folder or file - Explorer freezes

 - This one is weird - anywhere within File Explorer the search quits as soon as I put the curser in the search box. Not just in the Dropbox folder, but in avery folder.

1 Accepted Solution

Accepted Solutions

Re: Windows File Explorer crashes only in the Dropbox folder

geokar1100
Helpful | Level 6

Hi,

 

Thanks for your help. I had no idea I was using a beta version. But, last night I was just poking around and I clicked on Troubleshoot Compatibility on the program file. The troubleshooter changed the compatibility to Windows 8, and now everything works great. Except searching withing Explorer but that's in every folder.

View solution in original post

11 Replies 11

Re: Windows File Explorer crashes only in the Dropbox folder

Lusil
Dropboxer

Hey @geokar1100, thanks for reaching out to us on the Dropbox Community! 

 

I'd be happy to help, I'll just need a few more details to have a better visual of what you're seeing, such as:

  • Do you get the same or a similar experience when the desktop app isn't running? 
  • What do you see when you hover over your Dropbox icon next to your computer's clock?
  • Does your File Explorer crash after some time?
  • If any error messages come up, could you send me a screenshot of it? 

Any additional info would be very helpful. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows File Explorer crashes only in the Dropbox folder

geokar1100
Helpful | Level 6

Hi,

Thanks for the repy.

 - Just to be sure, I exited out of the app, and went into the Task Manager and ended every instance of Dropbox. I opened File Explorer and started clicking around. I went into the users folder where my Dropbox is. All of the folders open fine, I can click on pictures and they open (not a Dropbox folder). But, the program freezes when I click on anything in the Dropbox folder, and come to find out it also freezes when I click on anything in my iCloud folder. Weird.

- When I right click on the icon I see a dialog box with recent files, and other icons like go to website, etc.

- Explorer crashes as soon as I click on anything in Dropbox. Immediately.

- No error message pop up.

 

Thanks for your help.

Re: Windows File Explorer crashes only in the Dropbox folder

Lusil
Dropboxer

Hmm. :thinking: When you do run the desktop app, could you just confirm for me what it reads when you hover over the Dropbox icon that's next to your computer's clock? 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Windows File Explorer crashes only in the Dropbox folder

geokar1100
Helpful | Level 6

Hovering and right clicking...

 

icon1.jpgicon2.jpg

Re: Windows File Explorer crashes only in the Dropbox folder

Lusil
Dropboxer

I can see from the screenshots that you're on the beta version of the desktop app.

 

For this reason, could you try running the stable one after unchecking the Include me in early releases option from your online settings:

  1. Log in to the website.
  2. Click on you account avatar at the top right corner of the page.
  3. Go to Settings.
  4. From the General tab, scroll down to the section titled Preferences and uncheck the box next to Include me in early releases.
  5. Download and install the current stable version of the desktop app. 

Please bear in mind though that if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

 

Let me know how it goes, @geokar1100!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Windows File Explorer crashes only in the Dropbox folder

geokar1100
Helpful | Level 6

Hi,

 

Thanks for your help. I had no idea I was using a beta version. But, last night I was just poking around and I clicked on Troubleshoot Compatibility on the program file. The troubleshooter changed the compatibility to Windows 8, and now everything works great. Except searching withing Explorer but that's in every folder.

Re: Windows File Explorer crashes only in the Dropbox folder

Lusil
Dropboxer

Glad to hear that you were able to resolve your concern in the end, @geokar1100 - awesome work with the troubleshooting!

 

If anything else pops up in the future, just give us a shout. In the meantime, have a lovely day ahead! :slight_smile:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Windows File Explorer crashes only in the Dropbox folder

geokar1100
Helpful | Level 6

Thank you for all your help

Re: Windows File Explorer crashes only in the Dropbox folder

TFPC
New member | Level 2

Same problem, my Windows 10 File Manager freezes when clicking to open Dpbx files in my local disk. Other local Files justo open fine.  Assume started after last Windows 10 update. 

Not using Dpbx Beta

Any identified issue and/or solution ??

 

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    Jay Dropboxer
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    mtnbikir Helpful | Level 5
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    TFPC New member | Level 2
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    geokar1100 Helpful | Level 6
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