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Windows: Smart sync hangs after clicking on file

Explorer | Level 3

Hi

I have trouble with smart sync on my windows work pc. It hangs whenever I want to open a file that is in the cloud (not locally stored). Somehow Dropbox messes up the download and stalls after double-clicking on the file. I cannot even kill the Dropbox.exe process on windows anymore afterwards (stays at ca. 30% processor time).

The only way I get it to work is to right-click on the file before opening and set it to local only. Directly clicking on the file does not work.

Does anyone have a solution to this? 

Any help highly appreciated! R.

5 Replies 5
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Re: Windows: Smart sync hangs after clicking on file

Dropboxer
Dropboxer

Hi @Retolito; how are you today?

I'm sorry to hear about the issue you're experiencing with Smart Sync on your computer; let's have a look into this now!

As it seems like our desktop app is acting up, could you try re-installing it using admin privileges on the affected computer and let me know if you still notice the same behavior?

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Windows: Smart sync hangs after clicking on file

Explorer | Level 3

Thanks Walter! 

I have already tried that without success, unfortunately.

Highlighted

Re: Windows: Smart sync hangs after clicking on file

Dropboxer
Dropboxer

Thanks for the update @Retolito.

Would you like me to reach out to your Dropbox associated email address to have a further look into this matter with all of my tools at our disposal?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Windows: Smart sync hangs after clicking on file

Explorer | Level 3

sure, you can reach me at: [personal information removed for security purposes]

I do have a romaing profile I may have to mention. Maybe this is causing trouble?

Highlighted

Re: Windows: Smart sync hangs after clicking on file

Dropboxer
Dropboxer

I'd definitely recommend against those those (i.e. roaming profiles) as they're not supported @Retolito.

That being said, I've reached out to your Dropbox associated email address to have a look into this together.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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