I have trouble with smart sync on my windows work pc. It hangs whenever I want to open a file that is in the cloud (not locally stored). Somehow Dropbox messes up the download and stalls after double-clicking on the file. I cannot even kill the Dropbox.exe process on windows anymore afterwards (stays at ca. 30% processor time).
The only way I get it to work is to right-click on the file before opening and set it to local only. Directly clicking on the file does not work.
Does anyone have a solution to this?
Any help highly appreciated! R.
Hi @Retolito; how are you today?
I'm sorry to hear about the issue you're experiencing with Smart Sync on your computer; let's have a look into this now!
Thanks for the update @Retolito.
Would you like me to reach out to your Dropbox associated email address to have a further look into this matter with all of my tools at our disposal?
I'd definitely recommend against those those (i.e. roaming profiles) as they're not supported @Retolito.
That being said, I've reached out to your Dropbox associated email address to have a look into this together.
Whenever you get the chance, please take a look at your inbox and we'll take it from there.
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