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Windows search makes dropbox in online-only mode download files

Helpful | Level 5

At my work we share a very large dropbox folder, which is too large to sync entirely to my SSD. I was quite happy to see the online-only / download on demand syncing introduced, and I set the entire thing up to be available on demand only which works fine.


There is one major annoyance however. If i bring up a search dialog in windows and start looking for an app, as you're typing it will find  a lot of suggestions amongst which are lots of files in the dropbox folder. Eventhough I don't try to access these files, dropbox will start downloading them as soon as they come up in the search.

 

This means that if I type the word mp4 in my search dialog, dropbox immediatly starts syncing ALL mp4's in the enormous dropbox folder we have.

 

Is there any known way to prevent this from happening?

14 Replies 14
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Re: Windows search makes dropbox in online-only mode download files

Dropboxer
Dropboxer
Hey @nilsk123, welcome to our forum! 

  • Can you tell what version of Windows you’re using? 
  • When did this behavior start? 
  • Has there been a recent update to the operating system or other application on your computer? 
  • Are you using Windows explorer’s search function, or a 3rd-party one? 
  • Are you using the latest stable version of our app, 49.4.68
Let me know, and we’ll go from there. 
Cheers! 

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Windows search makes dropbox in online-only mode download files

Helpful | Level 5

Hi Sanchez, thanks for the response:

 

 - I'm using a fully updated windows 10, thats build 1803, 17134.45

 - The behaviour started when enabling the online-only sync option

 - There has been a recent update, the april creators update by microsoft, but it started before then

 - I'm using the search that comes up when you press the windows button, which is a system wide app/people/file search

 - I'm runing 48.4.58, doesn't dropbox auto update to new versions? gonna try that 49 release and will report back here

Highlighted

Re: Windows search makes dropbox in online-only mode download files

Dropboxer
Dropboxer
Great, @nilsk123. Let me know how 49.4.68 works out. 

Thanks! 

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Windows search makes dropbox in online-only mode download files

Super User II
Super User II

@nilsk123 wrote:

... doesn't dropbox auto update to new versions?


Yes, they do, when necessary. Not every version is pushed out right away to everyone.

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Re: Windows search makes dropbox in online-only mode download files

Helpful | Level 5

Hi Sanchez,

 

I can confirm this problem still occurs on 49.4.68

 

Steps to reproduce:

 

 - Upload any file with mp3 extension to dropbox

 - Sync this file to your local pc using online-only 'lazy' sync

 - Press windows key to bring up search dialog

 - type 'mp3' to make this file come up in the search results

 - Watch as dropbox downloaded the file without having clicked on it / requested it

Highlighted

Re: Windows search makes dropbox in online-only mode download files

Dropboxer
Dropboxer
Thanks for getting back to me, @nilsk123.

I’d like to put you in touch with one of our support agents for further investigation. Shall I have one of my colleagues contact you at the email address associated with your forum profile? 

Also, can you tell me what you mean by ‘lazy’ sync? 

Cheers

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Windows search makes dropbox in online-only mode download files

Helpful | Level 5

That would be great, email in my profile is fine.

 

By lazy sync I mean the dropbox online-only sync which doesn't download until you request a file.

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Re: Windows search makes dropbox in online-only mode download files

Dropboxer
Dropboxer
Hey again, @nilsk123,

Thanks for clarifying .
 
One of my colleagues on our support team has emailed you, requesting some additional information. Take a look at that, and get back to them when you can. 
 
Cheers! 

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Windows search makes dropbox in online-only mode download files

New member | Level 2
New member | Level 2
Hello,

Just wanted to add my input.
I've been experiencing this problem since the start of the smart sync feature.
At the time I was on Windows 10 1709.
The problem is still present as of today, using Windows 10 1803 up to date and Dropbox v53.3.65.

Regards,

Paul

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