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Word (Office 365/Windows OS10) won't open docs downloaded from DropBox

Word (Office 365/Windows OS10) won't open docs downloaded from DropBox

MariaT
New member | Level 2

Anyone else have this issue? Downloaded a Word doc (.docx) to local drive but Word will not open it stating:
Word experienced an error trying to open the file.
Try these suggestions: 
*Check the file permissions for the document or drive
*Make sure there is sufficient memory and disk space
*Open the file with the Text Recovery converter.

I created this Word document on this computer and uploaded it to Dropbox.  Never had any problem in the past.  FYI, I use Firefox too, but this browser does not convert the docs to PDFs, like someone posted previously! 

1 Reply 1

Re: Word (Office 365/Windows OS10) won't open docs downloaded from DropBox

Walter
Dropboxer
Hi @MariaT; thanks for posting on our Community and sorry to hear you're having issues with this.

Just to make sure we're on the same page here, could you send us a screenshot of the exact error you get?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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