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Word Online keep saying that it cannot "save automatically"

Word Online keep saying that it cannot "save automatically"

gobenavides
Explorer | Level 3

When I try editting a .docx file with Word Online, the message "Couldn't save automatically..." keeps appearing and all my progress gets lost. Is there any way to solve this problem?

3 Replies 3

Jay
Dropbox Staff

Hi @gobenavides, thanks for messaging the Community!

 

Are you experiencing this on all files on your account? How much free quota do you have left on this page?

 

Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

 

This will help me assist further!

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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gobenavides
Explorer | Level 3

I have 192.61 MB left. EDIT: Now I have 1.75 GB left.

 

This is happening with all my .docx files.

 

Yes, I have tried with Firefox and Google Chrome, using incognito mode, and deleting the cache and cookies. All of them don't solve my solution.

Lusil
Dropbox Staff

Hey @gobenavides, did you also check how much space you have left in your Dropbox account?

 

Also, a screenshot of the error message would be super helpful. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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    Lusil Dropbox Staff
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    gobenavides Explorer | Level 3
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    Jay Dropbox Staff
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