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Word docs won't open when dragged out of Dropbox

Word docs won't open when dragged out of Dropbox

steveolderman
New member | Level 2

Word docs won't open when I drag them out of Dropbox on my Mac.  I read about trying to uninstall and then reinstall Dropbox on my computer. Are my Dropbox files lost if I do that?

1 Reply 1

Re: Word docs won't open when dragged out of Dropbox

Jay
Dropboxer
Hi @steveolderman, thanks for posting today!

Uninstalling the app wouldn't be recommend as of yet, since it shouldn't affect opening files.

Just to clarify, are you dragging the files out of your Dropbox folder to another location, or are you downloading them from the site?

What error are you getting exactly when trying to preview the files?

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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