The dropbox desktop app on my mac will no longer upload docx-files. The status says that dropbox is updated even though there is a red cross next to all docx-files. All other file types are uploaded as expected. Pausing and restarting sync a couple of times or restarting the machine will eventually solve the problem, but only until next time I save a docx-file from Word. I run Catalina 10.15.3 and Dropbox v91.4.548. The problem has persisted for at least a couple of weeks.
Hi @Huggebugg, thanks for posting on the Community!
If you hover over the Dropbox icon in the menu bar, could you forward a screenshot showing the error message you see there?
This will help me to investigate this further. Thanks!
I have tried that already, and I tried it again without success. The instructions are a bit misleading, by the way. On my mac, I have to first press the Disconnect this Dropbox-button, then cancel to get alt/option to give me the options to fix permissions and hardlinks.
There shouldn’t be a need to disconnect the Dropbox account, since this would unlink the machine and thus not make a difference when fixing the permissions.
Just to check, holding the Alt button doesn’t show the Fix buttons on the Account page?
If the issue persists, try an advanced reinstall of the app using these steps.
If I go to accounts and press Alt, nothing happens. If I press the disconnect dropbox-button and then cancel, pressing alt suddenly shows the fix permission-buttons. I found this advice somewhere else in the forum. Don't remember exactly where. I will try to reinstall the app.
It looks like selective sync somehow was behind my troubles. After I turned off selective sync for all folders it looks like it's back to working as normal again. I still have a lot of files to redownload, so I am not sure yet, but it looks like docx-files are uploading normally again. Seems like a some sort of bug.
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