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Word for Web doesn't open the document

Word for Web doesn't open the document

karlssonmine
New member | Level 2

Hi all 

 

when I want to open my document via Word web, dropbox tells me that I can't open ist beaucause of an error. It doesn't specify what error exactly is the reason. I could take a screenshot but that would be in German. 

 

Can anyone help me with tips? Already tried a restart and using a different browser (safari, before I used chrome)

 

Thanks a lot!

 

Annika 

1 Reply 1

Re: Word for Web doesn't open the document

Hannah
Dropboxer
Hey @karlssonmine, thanks for joining us here on the Dropbox Community!

I see you already tried from a different browser, so I'm assuming it gave you the same error, right? 

What is the size of the file you're trying to preview?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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