Hi, I am using Dropbox to syncronise a documents directory over to an Android device.
When I change a filename on the source computer, this filename change is reflected in the fact that the new filename appears on the android device.
The problem is that in the offline directory on the android device, the old filename still appears.
I thought that the old filename should be deleted.
So, I get the filename change, in so far as the new filename appears, but the old file still exists as a separate file.
I want the old file to be deleted. How can I change this?
Hi @Fred Bear; thanks for joining our Community!
Could you let me know if this happens for a single file you sync from your computer or just a folder?
While we're at it, have you ensured you're on the latest versions of your device's OS and our app's as well?
If you'd be willing to give this a go, could you clear the app's cache and let me know if you get the same results again?
Here's how to clear the app's cache on your Android device:
1 Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Let me know how you get on, Fred.
Hi Walter, thanks for getting back to me.
Yes, I did as you said ... "Empty Cache", restart device. Didn't help.
The directory where I am having the problem is very large, as in 12.5 gb and has around 8000 files in it. Not all in the same directory.
If I rename files in a directory where there was 153 files, and has a size of 29 meg, I did not have this problem (i.e., of the old filename hanging around).
This is not happening at a directory level, although I haven't tried renaming any directories just yet.
What is interesting is that if I make a change to the file, and the filename remains unchanged , the new file comes across. It is just that if I rename files, the new file will appear, and the old file stays there as well.
My computer is running Linux with the Dropbox client of 107.4.443. The version of Android that I am using is 10 on an Onyx Boox Max Lumi. The Android dropbox app is 208.2.6.
Hey @Fred Bear, does this also happen when you offline other files by any chance?
Well, I just told you in my previous reply that this is not occurring with other directories.
Where the problem DOES occur:
The directory with approximately 8000 files, and 12 gig in size.
Where the problem DOES NOT occur:
The directory with approximately 130 files, and 29 meg in size.
So it might be coming down to the size of this specific file and/or how fast your connection to the internet is processing your edits, Fred.
Do you get any different results on other networks or via cellular data?
I do not think this is the case. [i.e., talking of cellular data]
I am at home with cable internet, regular fast speeds, and wifi connection.
I think that this problem needs to be taken up with the people who write the Dropbox android client.
Remember, if I have a directory of approximately 100 meg in size, we a hundred or so files. No problems.
The larger (12gig) directory with approximately 8000 files, this is where the problem occurs.
I really think that this problem needs to be escalated to the people who manage the bugs for the Dropbox android client.
Thanks for keeping me in the loop Fred.
Can you please let me know if this persists on the latest version of our mobile app as well?
Version 210.2.4 just came out a couple of days ago so it's worth a try at this point.
In case the issue persists, let me know here, and I'll send you a ticket to the email address that's associated with your Community's profile to investigate further.
For more info on available support options, see this article.
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