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Working on the same file -one version not saved

Working on the same file -one version not saved

Crignac
Explorer | Level 3

One person was working on a file. She didnt closed it on her computer. I opened it via the dropbox app, on my desktop with Word. Worked on it for 2 days and saved it many times. She told me she cant see any of my changes so i saved one last time my version and closed it... and now we cant find this version anywhere. Not on my computer or on Dropbox. We can only find the last version she had... seems like mine existes nowhere.

4 Replies 4

Re: Working on the same file -one version not saved

Lusil
Dropboxer
Hi @Crignac, let's see what we can find on this. 

When you and the other member check the version history of the file, do you see the version that should contain your edits?

If you edited the file locally, is there any chance that there's a copy of the file elsewhere on your device? 

Have a look and let me know what you find, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Working on the same file -one version not saved

Crignac
Explorer | Level 3
We cant see the version i was working on in the files history (none was updated by me!). And it's nowhere to be found on my computer (Which is the case for the other documents I'm working on and that i opened via dropbox).

Re: Working on the same file -one version not saved

Crignac
Explorer | Level 3

Hi @Lusil ; I have the same problem today. It seems like it's more of a synchornisation problem finally. But how could I find where it has been saved? When I save the document, it doesn't show on Dropbox  and I can't find where it's been saved. 

Re: Working on the same file -one version not saved

Lusil
Dropboxer
Could you send me a screenshot of the app's syncing status? 

You should be able to see it by either clicking or hovering over the Dropbox icon that's next to your computer's clock. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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