This is getting very frustrating. For the last couple of days I've been trying to upload a folder onto my dropbox, and then create a link for others to view. However, I always get "You don’t have permission to create a link to this folder" with it. Does anyone know why? It also happens when I delete a link from a particular folder (to reset it, I suppose), and then when I want to create a link again this command "You don’t have permission to create a link to this folder" appears again. I can't help but wonder, where did it go wrong?
I'm in a bit of a deadline and would really appreciate anyone who might be able to help with this issue.
Thank you and all my best,
Is it in a Team folder? If so try sharing outside of the Team
Can you share files/folders elsewhere? Say a simple text document in the root of Dropbox?
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I believe this is all at root of Dropbox, as simple as 1) New Folder 2) New Folder created, and then 3) when I try to share the link, the command "You don’t have permission to create a link to this folder" appears again.
I was suspicious if it was bandwith, but my account is Plus and it can handle 200GB (while my account is 130 GB right now...)
I have been told that there is a ban onto my bandwith, I spoke to a service advisor named Erika who told me that my case has been escalated to the specialist security team. It's been over 24 hours now and yet no one (including Erika) bothered to reply. My ticket is #11258718.
Could anyone help? And is it really that bad, each time there a ban comes to my bandwith, I'd have to contact support and expect God-knows-how-long they could get back to me? As a Plus member, I don't think this kind of service is acceptable.
In the past few days I have been getting the message "You don’t have permission to create a link to this folder" whenever I create a new folder. I was told that my account is banned due to bandwith. Is there a way to get this ban lifted, because I've been trying to get in contact with the Dropbox support team and it's been 24 hours now and no one has responded. I thought bans last for 24 hours only but clearly it's been like this for at least 4 days now.
Please help since I need my Dropbox account running urgently.
Hi @jirwandi, thanks for reaching out to us and for all the additional info you were able to provide us.
I was able to locate the ticket you mentioned and have made sure to pass your comments along to the member of my team reviewing this for you.
I can see that they replied to you, so when you get the chance, please check your inbox for their latest message.
In the meantime, if there's anything else we can help with, just give us another shout.
Thanks for your message and prompt response.
My account is now back to normal, thank you. However, I have been told that my account is banned – is this true? And can you tell me what caused it, is it due to bandwith issues? My real question is, what caused my dropbox account to be non-functional (esp when sharing files), and for days no less? Because this temporary ban is so unfair without any head's up, I have missed several deadlines due to this and my business is severely damaged. This, and the slow response from the Dropbox team, has been a major put off. So for that reason I would like to know what caused this, whether that be too much traffic, exceeding bandwith, or any other reason, and if it could be prevented at all.
Please let me know and looking forward to hearing from you.
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