We have been using dropbox for 3 years and its the first time we are seeing this error
"You do not have permission to create a link to this content"
now its not doing this to all folders, the folders in the main directory can create links successfully but files and folders within these folders are giving us the error
We are using the owner account and i have tried both on the app and on the web console.
We'll need to have a look into this through our Support channel alongside some account specific info.
Depending on your account's plan, you can check out your Support options from here.
If you have any trouble creating a ticket, please let me know and I can assist with this from my side.
Keep me posted!
So a service that's meant for file storage and sharing, locks you out when you actually store and share files. That's great!!
Since DropBox has now brought my workflow to a halt, I'll be looking for another solution and taking my business elsewhere.
Hi @Sogl, thanks for nudging us on this thread, and sorry to hear about your frustration.
Generally, the first time you see a banned link error message, your link or file request will be disabled for 24 hours.
After the 24 hours, if you're still having trouble, don't hesitate to get back to us and we'd be more than happy to help look into this with you.
When I try to "create a link" for sharing, an error appears: "You do not have permission to create a link to this file.".
This happens both in the mobile application and in the web version.
It seems to me that my account has been blocked for sharing files (I don't know why). And I would like to have the possibility of sharing files.
I've tried many times to contact the Dropbox support, but I have no success.
Hi @cfgnunes, thanks for reaching out to us.
I've sent you a ticket so that we can investigate this matter a bit more in-depth.
When you have a moment, check your inbox and we'll go from there.
Buongiorno alla Community,
ho un problema nella creazione del collegamento ad una cartella.
- La cartella che voglio condividere con link non si trova dentro altre cartelle, ma nella radice principale.
- La cartella non è condivisa con nessun utente.
- Ho eliminato un paio di condivisioni per esser sicuro di non stare superando il limite.
Ciononostante non riesco a creare il link ed ottengo come risposta: "Non hai l'autorizzazione per creare un link in questa cartella"
Qualcuno può aiutarmi a risolvere questo problema?
Grazie a tutti.
Grazie per aver postato @Riccardo_66!
Dovremo esaminare questo con te insieme ad alcune informazioni specifiche dell'account attraverso il nostro canale di supporto.
Puoi controllare le opzioni disponibili per il tuo piano qui, per contattare il team.
Se hai problemi a creare un ticket, fammelo sapere e posso aiutarti da parte mia.
Fatemi sapere se avete domande!
Thanks for posting @Riccardo_66!
We will need to look into this with you alongside some account specific info through our Support channel.
You can check out the options available for your plan here, to reach out to the team.
If you have any trouble creating a ticket, let me know and I can assist from my side.
Let me know if you have any questions!
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