Hi @BBARolando, thanks for joining the Community!
I've merged you to this thread with other users having the same issue. Would it be possible to contact you at the email associated with your forum profile?
Did you submit a ticket as Lusil suggested, @envy17? If so, we'd need the ticket number rather than your email address.
Please note that this is a public forum, so please be careful not to post your personal info, like your email. We just removed this for your security.
Did you try the steps Lusil mentioned here, to submit a ticket from your side, to see if you can receive the reply directly to your email inbox?
Give me a shout if you have any trouble with this!
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