I attempted to send one share today and got this message. I am on a basic account, what is the issue and how is it resolved?
Hey there @BerndSE, thanks for joining this topic and sorry to hear you're also having issues with this.
May I use the email address that's linked to your profile here on our Community to reach out so we can have a further look?
Thanks a bunch, Bernd!
Hey @Andrew Kurtz; welcome to our Community!
It seems like your shared links might have been banned somehow.
If it's been a while since you first noticed this, may we reach out via email to have a better look into this?
Why would I be banned. I haven't tried to share anything for 6 to 9 months. I just tried today and got that message. My previous sharing were word and PPT documents related Wisconsin DNR permits and waste water facilities plans with our engineers.
Who do I contact to get this resolved?
While I can't be sure about this, I just created a ticket on your behalf so that we can investigate further, Andrew.
Whenever you get the chance, please take a look at your inbox and we'll take it from there.
When you say inbox are you referring to my email inbox or is a there dropbox inbox I am to check. I have not recieved any email
I checked my junk mail and I don't see an email with a call ticket number or process. I have recieved only two emails from dropbox notifying me that you updated the community post. I need to get this fixed to fulfill statutory required under Wisconsin open records law.
Hello Walter, I seem to have the same "you have reached your limit, try in 24hs" message.
Your solution seems to have worked for several of the members.
Would it be possible to get that solution, also?
thank you in advance
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