Hi Suzie, can you please post some more details like a screenshot or short video? Also, is this for the Dropbox desktop application or something else?
I searched for the error message but couldn't find much about it. I would suggest restarting your computer to see if that fixes it. Aside from that, you could try pausing and unpausing Dropbox's sync feature to see if that resets it.
Thanks Lusil for your response. I've had Dropbox installed on my iMac, Macbook and iphone for may years - i recently trialed TEAM DROPBOX for a month (Jan 3rd - Feb 4th 2019) but did not continue with the subscription - I believe this is when my problems started. I don't have any problems with Dropox syncing to my phone or Macbook. However, Dropbox seems to have stopped syncing to my iMac. The icon at the top of my computer screen has disappeared - I've downloaded Dropbox Installer again to try and get it back - it appears to download - i get as asked to sign in - i get sent an security code to my phone - then the error message appears -i've clicked "try again" - nothing happens and the error appears again - pressing "cancel" does nothing.
It looks like Dropbox is trying to install (seen screenshot 3) but then it disappears completely. I've repeated this process several times.
I still have access to my older Dropbox files on my iMac, but nothing new i create from my Macbook is syncing over. Please help!
Is the problem is fixed or still facing it ??
I do need solution for same error , getting it on my Desktop ( Windows 8 ) . I have dropbox Plus ( 2 TB ) account and tried all the possible ways ( Advanced Uninstall, Relink the account ) to get overcome but still getting the same error . I'll attach the screen shot of this
Thanks in advance
Hi there @jerry11,
Sorry to hear that you're also experiencing this behavior.
Initially, awesome work on the initial troubleshooting! Definitely gives us a better understanding of the potential investigation that we need to carry out.
The next step I'd recommend taking is to reboot your device. It may help to refresh your settings and resolve this for you.
Let me know if this helps!
PS. I also removed some info included in your screenshot as per our Community Guidelines for security and privacy purposes.
I have the same problem as Suzy....I made a TRIAL of DropBox for Business tonight -- for 10mins, until it was not allowing me to go back to my own Perso dropbox folder.
I Cancelled the TRIAL.
I launched DropBox (Mac), and then got the same error message.
I have re-booted, re-installed, and its the same.
Hey @5lacka, sorry to hear that you're also having trouble with this.
Initially, please note that I've removed personal information included in your post as per Community Guidelines.
As for your concern, could you please try unlinking and re-linking your account to the desktop app? Maybe that will do the trick.
Let me know how it goes!
I tried converting my professional dropbox to a business dropbox. When I did that, now the dropbox app on my computer no longer works. It throws an error that says
"Your account can't be updated to the new xxx shared workspace. To continue syncing your Dropbox account, close the following files or folders..."
Thing is, those folders aren't "open" on my machine. Furthermore, the mention folders that are shared to me by third parties. I tried to delete them on my dropbox and re-request access but that didn't work either. The details under the error shows that its trying to rename the folder, which may be why this happens because obviously it can't rename a file I don't have permissions to rename.
Any ideas here?
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