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after renaming a certain folder, it disappeared from other members' devices except me!

after renaming a certain folder, it disappeared from other members' devices except me!

asafy
New member | Level 2

Hi all,

I renamed a certain folder in my Dropbox, it took 5 hours to sync.

now I'm up to date, but it did not appear to other members.

also, the folder of the deleted items is empty. 

The folder appears only on the website, neither in the application, nor the file explorer on my desktop!

what shall we do?

Thank you in advance.

1 Accepted Solution

Accepted Solutions

Re: after renaming a certain folder, it disappeared from other members' devices except me!

Walter
Dropboxer
Hey @asafy; welcome to our Community and thanks for using Dropbox!

Is there any incompatible character in your folder's name perhaps? 

Let me know what you find!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: after renaming a certain folder, it disappeared from other members' devices except me!

Walter
Dropboxer
Hey @asafy; welcome to our Community and thanks for using Dropbox!

Is there any incompatible character in your folder's name perhaps? 

Let me know what you find!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: after renaming a certain folder, it disappeared from other members' devices except me!

asafy
New member | Level 2
Hey walter,
It worked!!
Thank you so much.

Re: after renaming a certain folder, it disappeared from other members' devices except me!

Walter
Dropboxer
No biggie @asafy; I'm just glad I could help. 

Take care and see you around the Community! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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