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after sync the files went to an older version

after sync the files went to an older version

ziuroj
New member | Level 2
November

Hi, last night I backup my computer and do a fresh install on windows 10. Then, I satrted downoading dropbox and other apps. I dont know what happends but suddenly the folder went to an older version, and I can't acces my new files. Any help please

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Re: after sync the files went to an older version

Daphne
Dropboxer
November

Hey @ziuroj, I'm sorry to hear about that!

 

Can you locate one of the files within this folder in your account online, and try the steps outlined here to check if you can restore a more recent version of the file?

 

If you can't see a more recent version of the file from there, can you let me know if you confirmed the app was showing "up to date" before doing the reinstall?

 

Looking forward to hearing from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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