cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

all my files and subfolders have disappeared

Highlighted

all my files and subfolders have disappeared

New member | Level 2

All but 7 files have disappeared both on my PC as well as on my web account. No deleted file record. No events.

I believe this happend quite recently (say within a couple of months or so, not checking every day).

I am hoping my documents can be somehow reinstated, but it is a personal account and it is impossible to contact dropbox to inquire.

Any suggestions?

 

2 Replies 2
Highlighted

Re: all my files and subfolders have disappeared

New member | Level 2

I am in the middle of writing my doctoral dissertation. I just received the rewrites from my advisor and went into my account and it will not let me edit my paper. When I try to access the one I sent over to her it pulls up the same with no editing. What happened in the past week to my files that I cannot access them???????

Highlighted

Re: all my files and subfolders have disappeared

Dropboxer

Hi there, I'm sorry to hear about your troubles with this!

 

It seems like you're having slightly different issues here.

 

@stefan krummeck, can you check your Events page here and let me know if you see any actions for the files/folders that you're missing? Also, were these personal files or shared with other users?

 

@dsargetsinger, can you clarify for me how you received the rewrites? Was it through a shared link perhaps?

 

If you try and do a search in your account for this file name, is it possible that you have two copies of the file? One with editing permissions and the other without.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?