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camera backup problem

camera backup problem

byeonjunho3
Explorer | Level 3

KakaoTalk_20220117_162936212.pngI am an ios user.

I'm trying to back up the album I created and saved in the 'Photos' app, but the backup doesn't work.

I set it up like the picture below, but like I set it to 'New photos only', it is uploaded only when photos are added to the album.

What is the problem and how to fix it?

Sorry for using a translator.

5 Replies 5

Re: camera backup problem

Megan
Dropboxer

Hey @byeonjunho3, how are you? 

From what I understand, you tried to upload an entire album using your camera uploads and it's failing, right? 


Since you couldn't upload a folder using our mobile app (only the pictures), can you try going under the Files tab and creating the folder and uploading the files there? 

Let me know how it goes!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: camera backup problem

byeonjunho3
Explorer | Level 3
직접 폴더를 만들어 직접 사진을 업로드하는 것은 가능하지만 사진이 많아 카메라 업로드기능을 사용하고 싶습니다.

저의 문제점은 카메라 업로드 기능에서 'Back up'에 'ALL phots'로 선택하여도 'New phots only'기능처럼 된다는 것 입니다.

Re: camera backup problem

byeonjunho3
Explorer | Level 3
It is possible to create a folder and upload photos directly, but I want to use the camera upload function because I have a lot of photos.

My problem is that even if I select 'ALL photos' for 'Back up' in the camera upload function, it becomes like the 'New photos only' function.

Re: camera backup problem

byeonjunho3
Explorer | Level 3
Creating the folder you mentioned and uploading photos directly works great!

Re: camera backup problem

Megan
Dropboxer
Great news @byeonjunho3

If you need us, we'll be one post away. 

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Megan Dropboxer
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    byeonjunho3 Explorer | Level 3
What do Dropbox user levels mean?
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