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good morning,
I've stumbled on something unexpected. in the old days i could create a transfer from macOS finder, straight from an online-only file.
this suddenly doesn't seem to work anymore.
this also occures in the Dropbox app.
thats weird.
I deliberatley choose to have bigger files online-only to save diskspace on my machine. and every now and then i need t share one of those..
now i first need to donwload a big file a want to share. Which is highly impractical...
please advise!
Jan
Hi @JanBrouwer, thanks for messaging the Community!
Is this happening only for online-only files? Is this for any file in your Dropbox folder, or for certain folders?
Are you still able to create the transfer from the Dropbox site?
This will help me assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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yes, this only happens with on-line files
the problem persists with any file/folder which is in online-status
same thing in the dropbox app.
offline files: transfer gets created
creating a transfer in the webbrowser works
thanks for thinking with me!
j.
Thanks for the info. I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail.
They'll be able to assist from there on!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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did just that some days ago.
fingers crossed
Hi @JanBrouwer, I can see that a support agent replied to your message on Thursday last week requesting additional information, but hasn't received a response as of yet.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
i know, havent replicated the problem and gathered some screenshots that supported the case yet...
i am not forgetting though..
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