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can't add empty file - online only

can't add empty file - online only

Explorer | Level 3

good morning,

 

I've stumbled on something unexpected. in the old days i could create a transfer from macOS finder, straight from an online-only file.

this suddenly doesn't seem to work anymore.
this also occures in the Dropbox app.

 

thats weird.

I deliberatley choose to have bigger files online-only to save diskspace on my machine. and every now and then i need t share one of those..

now i first need to donwload a big file a want to share. Which is highly impractical...

 

please advise!

 

Jan

Schermafbeelding 2020-10-28 om 09.32.29.pngSchermafbeelding 2020-10-28 om 09.31.58.png

6 Replies 6

Re: can't add empty file - online only

Dropboxer

Hi @JanBrouwer, thanks for messaging the Community!

 

Is this happening only for online-only files? Is this for any file in your Dropbox folder, or for certain folders?

 

Are you still able to create the transfer from the Dropbox site?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: can't add empty file - online only

Explorer | Level 3

yes, this only happens with on-line files

the problem persists with any file/folder which is in online-status

 

same thing in the dropbox app.

 

offline files: transfer gets created

 

creating a transfer in the webbrowser works

 

thanks for thinking with me!

 

j. 

 

 

Re: can't add empty file - online only

Dropboxer

Thanks for the info. I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail.

 

They'll be able to assist from there on!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: can't add empty file - online only

Explorer | Level 3

did just that some days ago.

fingers crossed

Re: can't add empty file - online only

Dropboxer

Hi @JanBrouwer, I can see that a support agent replied to your message on Thursday last week requesting additional information, but hasn't received a response as of yet.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: can't add empty file - online only

Explorer | Level 3

i know, havent replicated the problem and gathered some screenshots that supported the case yet...

i am not forgetting though.. 

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