cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

can't download shared files from my dropbox

New member | Level 2
New member | Level 2

Hello all 
I have problem in dropbox that I can not download files direct to my Pc 
I got Error message while I try to download 
(there was an error downloading your file )
I tried another browser still same problem 
need your support to help me 
see the attach please 

 

Error .PNG

2 Replies 2
Highlighted

Re: can't download shared files from my dropbox

Dropboxer
Dropboxer

Hi there @harbiaa

Let's see what we can do on this together!

At first, thanks for giving another browser a try - definitely helps in our investigation. 

Could you also try downloading the content from an incognito window? 

If that doesn't work, try clearing the cache and ensuring that you're not running any third party browser extensions. Maybe that will do the trick. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: can't download shared files from my dropbox

Dropboxer
Dropboxer

Hi there.Were you able to download your files after taking Lusil's troubleshooting steps @harbiaa 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?