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can't open dropbox paper website version

can't open dropbox paper website version

YuChiFeng
Explorer | Level 4

All the function of Dropbox cloud is normal,
I just can't open dropbox paper suddenly for 2 days since 9/28.

it shown like below when I tried to open it (sorry for non Mandarin user.)

it suggest me to check the proxy and firewall setting and I didn't block Dropbox.

1632899705321@2x.jpeg
I also tried open Dropbox Paper in Safari but still unavailable.

Please help me 😢

 

 

1 Accepted Solution

Accepted Solutions

Re: can't open dropbox paper website version

Walter
Dropboxer
If you've ensured that this is not caused by a firewall or an antivirus, I'd like to look into this a bit @YuChiFeng

To do so, may I reach out via email?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Re: can't open dropbox paper website version

Walter
Dropboxer
Hey there @YuChiFeng, thanks for using Paper and welcome to our Community!

There was a recent issue that should be resolved now.

Can you try again and let me know how it goes?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: can't open dropbox paper website version

YuChiFeng
Explorer | Level 4

Hi, Walter
Thanks for the reply.
I tried log in again both Chrome and Safari, still can't make it and the website show the same error page to me as mentioned above.😢


Re: can't open dropbox paper website version

Walter
Dropboxer
If you've ensured that this is not caused by a firewall or an antivirus, I'd like to look into this a bit @YuChiFeng

To do so, may I reach out via email?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: can't open dropbox paper website version

YuChiFeng
Explorer | Level 4

Hi, Walter
Yes, I did check there's nothing related to the firewall and proxy setting.

And I could access Paper now, maybe the team fixed it 😂
Still, very appreciate for you to trying to help me.

Re: can't open dropbox paper website version

Walter
Dropboxer
Glad to hear it works again for you now @YuChiFeng - thanks for keeping me in the loop too.

See you around the Community and have a lovely October ahead!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Walter Dropboxer
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    YuChiFeng Explorer | Level 4
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