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can't open excel files on iphone recently

can't open excel files on iphone recently

kfine9
Explorer | Level 3

I used to be able to open my excel files in dropbox, on my iphone. I still can open them on my ipad. I've tried reinstalling dropbox on my iphone but that hasn't worked. When I try to open an excel file I get a white screen with the name of the file in grey and the data bytes number in grey and that's it.

1 Accepted Solution

Accepted Solutions

Re: can't open excel files on iphone recently

Jay
Dropboxer
This file is only 896 bytes, which is far too small for any normal file, let alone an Excel file. 

Given that it also says this is an alias file, this is a shortcut file created on a Mac device. This means there is no data on this specific file, and the real file should be located elsewhere, either on your Dropbox account, or on your Mac.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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6 Replies 6

Re: can't open excel files on iphone recently

Jay
Dropboxer
Hi @kfine9, thanks for messaging the Community!

Are you trying to preview the Excel file directly in the Dropbox mobile app only?

Are you able to open it in the Excel 365 app instead, via the Dropbox mobile app?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: can't open excel files on iphone recently

kfine9
Explorer | Level 3

Thanks Jay,

I’m trying to open via the Dropbox Mobil app directly. I’ve been able to in the past. (And still can on my ipad.)

Re: can't open excel files on iphone recently

Jay
Dropboxer
Could you attach a screenshot showing what you're seeing on your device?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: can't open excel files on iphone recently

kfine9
Explorer | Level 3

It looks like this:pass.jpg

Re: can't open excel files on iphone recently

Jay
Dropboxer
This file is only 896 bytes, which is far too small for any normal file, let alone an Excel file. 

Given that it also says this is an alias file, this is a shortcut file created on a Mac device. This means there is no data on this specific file, and the real file should be located elsewhere, either on your Dropbox account, or on your Mac.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: can't open excel files on iphone recently

kfine9
Explorer | Level 3

Well that makes TOTAL sense. (Except for the part about it opens fine on my ipad.) Thank you!

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    Jay Dropboxer
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