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can”t sync (not enough space...)

can”t sync (not enough space...)

Explorer | Level 3

Hi ,dropbox show my space usage is up to 89% but why now i cannot sync between my laptop & cloud ?

5 Replies 5

Re: can”t sync (not enough space...)

Dropboxer

Hey @Wong S.; thanks for posting on our Community!

 

Can you please let me know some additional information about this?

 

For example, what exactly is the app reporting in your system tray/menu bar and what is shown in your plan's tab

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: can”t sync (not enough space...)

Explorer | Level 3
Thank you for reply , my dropbox setting show total space was 22.25GB ,Space used :20GB or 89.9%
error messga is : “t sync not enough space ...

Re: can”t sync (not enough space...)

Dropboxer

Hi @Wong S.!

 

Would you mind sending over a screenshot of that error? The visual is always helpful.

 

Also, did you recently remove some data from your account to free up some space? If so, was this locally from your computer, or via your account online?

 

Looking forward to your reply!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: can”t sync (not enough space...)

Explorer | Level 3

WhatsApp Image 2020-12-12 at 3.52.12 PM (1).jpegWhatsApp Image 2020-12-12 at 3.52.12 PM.jpeg

from this 2 photo you can see that my space still avialable & 25 pending file are 3mb each ,why still cannot sync...?

Re: can”t sync (not enough space...)

Super User II

@Wong S. wrote:

from this 2 photo you can see that my space still avialable & 25 pending file are 3mb each ,why still cannot sync...?


That message is referring to the amount of available disk space on your hard drive; not the available space in your Dropbox account.

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