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cannot post the error link for send the support mail

cannot post the error link for send the support mail

Mike Chu
Explorer | Level 3

我的夥伴電腦在3/24下午2:00-3:00發生當機,造成Dropbox大量資料遺失,幾次用倒轉都操作失敗,此次事件造成公司停擺以及損失,我請求Dropbox公司協助我倒轉到3/23晚上22:00時得狀態,並主動聯繫我,引導我操作,謝謝!
朱鎵孝

3 Replies 3

Re: cannot post the error link for send the support mail

Lusil
Dropboxer
@Mike Chu,感谢您与我们联系,很抱歉听到这个消息。

通常,您可以按照以下步骤还原已删除的文件。

但是,如果您已经与我们的支持团队联系,可以为我确认票证ID(例如#1234567)吗?

让我知道,我们将从那里带走,谢谢!

PS。 我提供了我帖子的翻译版本,对于您可能会发现的任何错误,我们深表歉意。


Hi @Mike Chu, thanks for reaching out to us and sorry to hear about this.

In general, you can restore deleted files by following these steps

If you've already been in touch with our Support team though, could you confirm the ticket ID (eg. #1234567) for me?

Let me know and we'll take it from there, thanks!

PS. I included a translated version of my post, sorry for any mistakes you might find.

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: cannot post the error link for send the support mail

Mike Chu
Explorer | Level 3
Thank you Lusil,

My problem is not delete files, I am not return to 23rd March , but we reboot the PC that cause the problem, so we cannot get the problem link in order to connect with Dropbox team!

Re: cannot post the error link for send the support mail

Lusil
Dropboxer
Did the files not upload to the website by any chance?

Do you have any third party apps that could locally restore the files or their versions?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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