We suffered an attack and someone deleted all the files on one of our PCs which was synchronized with DropBox.
No PCs are synchronized with DropBox any longer (I have unlinked all linked PCs).
When I try to restore the deleted files DropBox shows only a handful of files while there should be several folders and several thousand files for some 100Gb or so.
I cannot find a link to the event, clicking on the link above in the support page none show, could be it be because I have unlinked all devices ?
Rewind offers no previous "versions" of the DropBox (no activity recorded).
It looks like not only the files were deleted but the whole history, too- how is that possible ?
Thank you for you help if anything can be done.
Hi @ndar; thanks for posting on our Community and sorry to hear about this.
Can you please clarify how long has it been since this happened?
In any case, please keep me posted.
the ischevious delete took place around 10pm paris time yesterday, Monday Ocotber 12th. I watched it happen as i was working on my laptop while on business travel as my laptop, too, was synchronised on DropBox. It is now disconencted pending clean up at the office.
The events list is empty, very empty.
Of the approx. 1 Tb of data only 3 files were left, interestingly these were not inside a folder, they were in the root of the DropBox.
Let me know if there's anything else you'd like to ask in the meantime.
Thanks for keeping me in the loop @ndar.
I'll be happy to open a ticket for you to investigate this further.
To do so, may I use the email address that's associated with your Community's profile?
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