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certain files in this folder are unavailable

certain files in this folder are unavailable

Ot2
New member | Level 2

A friend of mine tried to send me a setup file about 2gb big. But when I tried to download it, it didn't show on my end. But yet it still shows at his end as uploded.

1 Accepted Solution

Accepted Solutions

Re: certain files in this folder are unavailable

Walter
Dropboxer

Hey there @Ot2  - how are you today?

Could you tell me how are you downloading this file and on what kind of device?

If you're doing this via a web browser, can you try another one and let me know if you get any errors? If so, could you share a screenshot so we can have a better understanding of the matter at hand? 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Re: certain files in this folder are unavailable

Walter
Dropboxer

Hey there @Ot2  - how are you today?

Could you tell me how are you downloading this file and on what kind of device?

If you're doing this via a web browser, can you try another one and let me know if you get any errors? If so, could you share a screenshot so we can have a better understanding of the matter at hand? 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: certain files in this folder are unavailable

Bdiddy
New member | Level 2
I have same problem n no matter what browser I use it just says certain files are unavailable, yet for the other person they can still view them

Re: certain files in this folder are unavailable

Bdiddy
New member | Level 2
Also if I try to play a video it says check my connection cant connect to dropbox but a video in the same file works just fine

Re: certain files in this folder are unavailable

Walter
Dropboxer

Hi there @Bdiddy; welcome to the Community!

Can you please forward me a screenshot of the exact error you get so I can get a better view of the matter at hand?

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: certain files in this folder are unavailable

kelechikemnele
New member | Level 2

Whenever i try to upload a setup file, it doesnt appear when i share it. I can see it from my end, but others can't see it.

Re: certain files in this folder are unavailable

Walter
Dropboxer

Hi @kelechikemnele; thanks for joining the discussion here.

 

Can you please let me know the exact steps you take to share this file?

 

Could it be that there's an incompatible character in its name causing this issue?

 

Let us know what you find!

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: certain files in this folder are unavailable

DootMaster
New member | Level 2

This is what the error looks like: 2020.11.02-23.11.png

Re: certain files in this folder are unavailable

Jay
Dropboxer

Hi @DootMaster, is the file you're trying to share copyrighted, or a violation of the acceptable use terms?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: certain files in this folder are unavailable

Kelechi
New member | Level 2
I can't tell.
Nonetheless, I have been able to solve the issue.
I simply zipped the folder. Then I was able to upload it.
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