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A suggested solution for changing online only files to local cync was to "sync your files locally (on the top folder level)" . This is not very helpful, because the problem is how to sync files locally.
So, how do you "sync your files locally (on the top folder level)" ???
I can't see the files in the desktop app and I can't change their sync mode in the web interface. Changing the top level dropbox icon to local sync in the desktop app does not affect the files that are online only.
Something I'm missing here?
/tiina
Thanks for the update, Tiina!
Selective sync is a feature that helps remove entire folders from your Dropbox folder, to save up hard drive space. Is it possible that you used it before to remove these folders?
If that's the case, you can use the steps in the hyperlinked article, to add them back.
Let me know if that helped!
Mod note: updated link in post [last update 2023]
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Thanks for the update, Tiina!
Selective sync is a feature that helps remove entire folders from your Dropbox folder, to save up hard drive space. Is it possible that you used it before to remove these folders?
If that's the case, you can use the steps in the hyperlinked article, to add them back.
Let me know if that helped!
Mod note: updated link in post [last update 2023]
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thanks, I think I finally found the complete folder structure and could check in some selected sync activity! 🙂
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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