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deleted files by dropbox

deleted files by dropbox

ogmariuh
New member | Level 2

My pictures from 2/4 years ago have been erased by you guys, and I am saddened, I want my pictures back and I will not pay for you guys to give me my pictures back when I never asked for them to get deleted. This is ridiculous and heartbreaking, I will no longer have an account with you guys as soon as you figure my situation out.😡

3 Replies 3

Re: deleted files by dropbox

Daphne
Dropboxer
Hi there @ogmariuh, I'm sorry to hear about the situation!

So that I can have a better idea of the situation, can you provide me some more info here on how the files were deleted?

Have you tried restoring the deleted files with these steps?

Also, how long ago were the files deleted? Was this within the last 30 days?

Let me know and we can go from there!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: deleted files by dropbox

ogmariuh
New member | Level 2

I do not know how they were deleted, I just went on and they were no longer there. I thought dropbox was secure.

Re: deleted files by dropbox

Daphne
Dropboxer
Thanks for getting back to me here @ogmariuh.

If you're not able to locate the deleted files with the steps I mentioned above, how long ago was it since you last logged into this account?

Are all the files in your account missing, or just a selection of them?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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