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disappearing files

disappearing files

bla1776
New member | Level 2

I transfer daily files to dropbox, and then occasionally, after a few days or weeks, these daily files (in a folder labeled with the transfer date), disappear from the folder. Obviously, this presents a problem. The structure of the file tree is the month, and inside the month is a daily breakdown by the date:

february 2021
1
2
3
etc.

These folders remain, but the contents may disappear, even though I have not deleted anything.

Any help?

Thanks,

 

1 Accepted Solution

Accepted Solutions

Re: disappearing files

Rich
Super User II

@bla1776 wrote:

These folders remain, but the contents may disappear, even though I have not deleted anything.


Either you or some process on one of your devices is deleting the files. Dropbox can't do it on its own. Check your Events page for any deletion events. You can also recover one of the files and view its version history, to see where the deletion occurred.

View solution in original post

4 Replies 4

Re: disappearing files

Rich
Super User II

@bla1776 wrote:

These folders remain, but the contents may disappear, even though I have not deleted anything.


Either you or some process on one of your devices is deleting the files. Dropbox can't do it on its own. Check your Events page for any deletion events. You can also recover one of the files and view its version history, to see where the deletion occurred.

Re: disappearing files

bla1776
New member | Level 2

Thanks, that makes sense.  Appreciate your quick response!

Re: disappearing files

Belly
New member | Level 2

I am totally confused by the whole Dropbox experience. I don't want (or need) any more than 2gb, so want to keep the 'free' offering.  Dropbox has saved a folder ('PC') which includes the Desktop, all my Documents and Downloads.  I don't want them in Dropbox, I just want to keep a small folder there which I share with some people for whom I occasionally do some work.

How do I get rid of the folder ('PC') from Dropbox (and thereby free up some space) without losing all its contents from my laptop.  Such an unnecessarily confusing platform, I'm glad i don't have to use it often.

Re: disappearing files

Megan
Dropboxer

Hey @Belly, let's jump right into this! 

 

It seems you have enabled our Computer backup feature. If you don't need to have your content saved into Dropbox, all you'd have to do is disable the feature using these steps

 

You can then move your content outside of Dropbox. 

 

If you have any questions, let me know. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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