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disappearing folder

disappearing folder

Tifbuck22
Explorer | Level 3
  1. There is one folder that seems to disappear when I download Dropbox. I have uninstalled the app and then reinstalled it.  Why is it there when I log in online and then disappear when I download it?
8 Replies 8

Re: disappearing folder

Jay
Dropboxer
Hi @Tifbuck22, thanks for posting on the Community!

Are you referring to a folder in the Dropbox folder, or the Dropbox folder itself disappearing?

Do you know if you've enabled the computer backup feature on your device?

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: disappearing folder

Tifbuck22
Explorer | Level 3
It's a folder within my drop folder.
I.e. when I open dropbox, the Review folder seems to disappear. Yet I still see my team information, images, writing tips folders.

Re: disappearing folder

Tifbuck22
Explorer | Level 3
I want to mention that the disappearing folder appears on my Chromebook in dropbox S Mode, but not when I download dropbox from the internet.

Re: disappearing folder

Jay
Dropboxer
There should be an S Mode app on the Chromebox, only a version of the mobile app. Is this what you're referring to?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: disappearing folder

Tifbuck22
Explorer | Level 3
Yes. Why does the folder appear in dropbox S Mode and not the other download?

Re: disappearing folder

Daphne
Dropboxer
Does this folder have any incompatible characters that would prevent it syncing to your computer, @Tifbuck22?

You can check out a full list of these characters from here.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: disappearing folder

Tifbuck22
Explorer | Level 3
I found a colon in the folder title.

Re: disappearing folder

Daphne
Dropboxer
Seems we might have found the culprit there @Tifbuck22.

If you remove the colon, does the folder sync down locally to your computer?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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