cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

.docx files are supported but something went wrong.

.docx files are supported but something went wrong.

CM19
Helpful | Level 6

When I upload a word docx and then try to preview it I get the error message: .docx files are supported but something went wrong.

My file is 42.48 MB. Why am I getting this error, as I've uploaded previous files with no issue?

1 Accepted Solution

Accepted Solutions

Re: .docx files are supported but something went wrong.

CM19
Helpful | Level 6

So I just solved the issue, it was on my end. I had to go back into MS Word and reformat the indentations more to the right. I then re-uploaded the file in dropbox and I was able to preview and share the document with no formatting issues.

Perfect!!

View solution in original post

4 Replies 4

Re: .docx files are supported but something went wrong.

Walter
Dropboxer
Hi @CM19, thanks for joining our Community and sorry to hear you're having issues with this

This file should be previewed normally on our website. Can you see if you get any different results after clearing your browser's cache or on another browser?

Let me know!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: .docx files are supported but something went wrong.

CM19
Helpful | Level 6

Hi Walter,

 

Thank you for your reply, I did both suggestions and still received the same error message. when I preview and share.

Do you have any more suggestions?

Re: .docx files are supported but something went wrong.

CM19
Helpful | Level 6

So I just solved the issue, it was on my end. I had to go back into MS Word and reformat the indentations more to the right. I then re-uploaded the file in dropbox and I was able to preview and share the document with no formatting issues.

Perfect!!

View solution in original post

Re: .docx files are supported but something went wrong.

Lori
Dropboxer
Hey @CM19, awesome!

Phew, happy to see this is no longer an issue!

Don't hesitate to get back to us if anything comes up.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    Lori Dropboxer
  • User avatar
    CM19 Helpful | Level 6
  • User avatar
    Walter Dropboxer
What do Dropbox user levels mean?
Need more support?