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downgrade to basic -- problems

downgrade to basic -- problems

KBnCincy
Explorer | Level 3

I recently started a free trial to professional level -- someone wanted to send me some very large files, and did.
Knowing that this is not something I want or need to continue, I reverted to a Basic Plan, with is more than enough for my normal needs.

Problem:  Dropbox says that I can't use Dropbox because "my Dropbox is full", but I no longer need those large files to be in Dropbox.   I can't delete the files because I don't own them.

Question:  how can I get my Dropbox to quit recognizing these recently downloaded files, which I don't want to keep, so they won't continue to fill up my available space?

1 Accepted Solution

Accepted Solutions

Re: downgrade to basic -- problems

Rich
Super User II

@KBnCincy wrote:

My impression is that these files belong to someone else, I don't have authority to delete them -- but I do want them out of my Dropbox


You need to remove the share from your Dropbox.

 

View solution in original post

4 Replies 4

Re: downgrade to basic -- problems

Hannah
Dropboxer

Hey @KBnCincy, thanks for joining the Dropbox Community and happy Friday!

It sounds like you added a shared folder to your Dropbox, which made it full, since shared folders take up space in each member's account.

To free up the space this folder is taking up, without affecting the folder or the other members, you'll need to remove your access to it.

Let me know how it goes!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: downgrade to basic -- problems

KBnCincy
Explorer | Level 3

when I click on the ellipsis, the "delete" option is only available for my public folder, which I created

the folders created by other people and shared with me cannot be deleted -- when I click the ellipses, the "delete" option is not available.   My impression is that these files belong to someone else, I don't have authority to delete them -- but I do want them out of my Dropbox

 

Re: downgrade to basic -- problems

Rich
Super User II

@KBnCincy wrote:

My impression is that these files belong to someone else, I don't have authority to delete them -- but I do want them out of my Dropbox


You need to remove the share from your Dropbox.

 

View solution in original post

Re: downgrade to basic -- problems

KBnCincy
Explorer | Level 3

thanks for everybody's assistance -- I was able to decipher all the instructions and managed to solve the problem -- thanks!

 

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Top contributors to this post

  • User avatar
    KBnCincy Explorer | Level 3
  • User avatar
    Rich Super User II
  • User avatar
    Hannah Dropboxer
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