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drop box has deleted all my download files in download folder on mac

drop box has deleted all my download files in download folder on mac

Explorer | Level 3

drop box has deleted all my download files in download folder on mac

 

how can i restore the downloads that drop box has somewhat deleted and replaced with the folder name in finder "My files in dropbox" 

 

having only just decided to implement dropbox into my mac os workflow this is not a program i want to be become dependant using as the first hurdle has arisen problems i dont want to experiance again.

5 Replies 5

Re: drop box has deleted all my download files in download folder on mac

Dropboxer

Hi @dragonballs, thanks for messaging today!

 

It sounds like you've enabled the computer backup feature. Could you try disabling it and choose to move the files back to their default locations?

 

If you have any missing files that were synced to the site, could you try recovering them from here?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: drop box has deleted all my download files in download folder on mac

Explorer | Level 3

Hi @Jay

 

The backup wasn't activated its still on "Set up"

 

The link does not have any files to recover?

 

I haven't synced any files, drop box has replaced my downloads with its own empty file name 

 

There was over 50GB of files in the downloads folder that disappeared in seconds

 

Re: drop box has deleted all my download files in download folder on mac

Dropboxer

Could you try searching for a file name in the folder to see if it was moved elsewhere on your machine?

 

If it isn't there, or in the recycle bin or trash, then you can try to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: drop box has deleted all my download files in download folder on mac

Explorer | Level 3

yes, i've located the files using spotlight and copy pasted them back into the downloads folder.

 

I've also deleted dropbox

 

thanks for your help

 

 

 

Re: drop box has deleted all my download files in download folder on mac

Dropboxer

I'm happy to hear that you were able to locate the files on your computer, @dragonballs!

 

If you need any further assistance, feel free to let us know. Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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