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drop box not working as required - 24 hour limit to send files when never sent any files in 24hours

drop box not working as required - 24 hour limit to send files when never sent any files in 24hours

Fiona2021
Explorer | Level 3

Over the past week I am unable to share (invite via email) to anyone - says reached 24 hour limit - which is impossible as I've shared no link with anyone in 24 hours. Waited few days tried again and same error message. If I can't share any folders via drop box then it's useless to me. Can someone drom Drop Box fix this for me, I've tried to sent to just one person and it does not work? And I waited several days well over the 24hour limit, not that I sent the file to anyone previously. 

3 Replies 3

Re: drop box not working as required - 24 hour limit to send files when never sent any files in 2...

Walter
Dropboxer
Hey @Fiona2021; thanks for joining our Community and sorry to hear about this. 

It seems like your shared links may have been banned

If it's been a while since you first got this message, may I reach out via email to investigate this further? 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: drop box not working as required - 24 hour limit to send files when never sent any files in 2...

Fiona2021
Explorer | Level 3

Yes please contact me on [removed per the Community's Guidelines]

 

Hopefully you can help resolve this issue. 

 

Rgds

Fiona

Re: drop box not working as required - 24 hour limit to send files when never sent any files in 2...

Walter
Dropboxer
Sure thing, Fiona. You've got :envelope:

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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