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dropbox content overwritten with missing parts

dropbox content overwritten with missing parts

Rino74
Explorer | Level 3

Hello,

i don't know what happens, but the content of my fropbox is all overwritten with the content of a file "win10.bin" that is also contained in a folder of dropbox.

I discover this after login some days ago, i had to change my password to login and discover this.

Someone know what happens? i have free version, i evaluated the business version sometime ago.

If exists a mode to have a backup and restore lost files i appreciate so much any help.

Cheers..
Rino

9 Replies 9

Re: dropbox content overwritten with missing parts

Walter
Dropboxer
Hi @Rino74; welcome to our Community!

It sounds like you may have been affected by ransomware. Do you see anything relevant in your events page?

If that's the case indeed, you can take a look at this Help Center article for more information on your options. 

Let us know what you find!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox content overwritten with missing parts

Rino74
Explorer | Level 3

Hello,

The ramsonware seems about 23/10/2020 on event page.

The win10.bin is about the same date.

I see only facts about 23/10/2020 and not before, is it right? please advise.

I have free account now, if i make una upgrade i can use rewind function?

Cheers..
Rino

Re: dropbox content overwritten with missing parts

Lusil
Dropboxer
Hey @Rino74, I'm afraid that you won't be able to use the Rewind feature to rollback even if you upgrade, as it's not retroactive. 

Do you by any chance have a local copy of these files?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox content overwritten with missing parts

Rino74
Explorer | Level 3

HI

i had a copy on an external ssd, strange interested 3d arts file only are missing.

I see is cancelled phisically on this ssd, but only the 3d arts i made for maya and unreal engine.

Do you believe the ransomware have the intelligence to do this or a person entered phisically to do it?

Anyway wondershare recover it is able to recover the undelete arts but i have to buy it, can you supply a software powerfull like this for free?

Cheers..

Rino

Re: dropbox content overwritten with missing parts

Rino74
Explorer | Level 3

Hi

anyway i have another backup on an hidden pc in my office, and in another pc shipped outside italy, intrusion and spies are not new thing about my development for playstation--

But if we can restire the undeleted is better..

Cheers

Rino

Re: dropbox content overwritten with missing parts

Lusil
Dropboxer
Although I can't pin-point how they may have been deleted, depending on the sort of account that you have, you can restore files within the last:
  • 30 days of their deletion if you're on a Basic/Plus/Family account.
  • 180 days of their removal if you're on a Professional/Business subscription.
Rewind is only currently available to paid subscriptions, as mentioned in this article

However, thank you for taking the time to share your feedback with us. 

If you have any other questions in the future, just give us another shout. 

In the meantime, I hope you have a lovely day ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox content overwritten with missing parts

Rino74
Explorer | Level 3

Thanks...

you too

RIno

Re: dropbox content overwritten with missing parts

Rino74
Explorer | Level 3

Hi,

Thanks for your kindness.

If i have good understand if i make dropbox businness with added component CVI and CVE, i can restore yes?over the 180 days?

But the question is, if i made this upgrade now, it works even if was not present 190 days ago?

Cheers

Rino

Re: dropbox content overwritten with missing parts

Lusil
Dropboxer
Since the feature isn't retroactive, upgrading now won't affect the restoration of your files. 

However, have a look through the web for any third party apps that might help do this. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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