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dropbox dows not upload all raw / dng files to camera uploads

Helpful | Level 5

Dropbox Camera uplaod usually works fine.

But now with the Mate 20 Pro it dows not uplaod all dng files. only some of them. could not say on what it depends. they are huge files, about 80MB.

 

Thansk and best,

Frithjof

1 Accepted Solution

Accepted Solutions
Highlighted

Re: dropbox dows not upload all raw / dng files to camera uploads

Helpful | Level 5

Hi Jane,

Thanks for getting back so quickly. As for me it might just have been a startup / configuration issue. I hadn't disabled all auto-management modes from my huawei (auto management apps for battery optimization) I suppose, because since yesterday, every picture I have taken has uploaded without problem in jpg and dng format. 

View solution in original post

10 Replies 10
Highlighted

Re: dropbox dows not upload all raw / dng files to camera uploads

Dropboxer
Dropboxer
Hey @FrithjofKjer, that’s interesting; let me have a closer look with you! 
 
As an initial step, it would be worth checking where you’ve stored the .dng files causing you trouble, since Camera Uploads uploads all photos and videos from the "Camera" and "Screenshots" albums. Have you stored them elsewhere on your phone by any chance?
 
It would be great if I could replicate on my side for troubleshooting purposes. Have you by any chance monitored the possible cause? If so, we could focus on a scenario where the feature works vs a problematic case. 
 
Please let me know of you findings & I’ll do my best to follow along. Thanks!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Re: dropbox dows not upload all raw / dng files to camera uploads

Helpful | Level 5

Hey @Jane,

thanks for your answer.

I checked, where the dng files are stored. They are in DCIM/Camera/RAW 

The Smartphone also generates a jpg version that's not in the subfolder RAW. All the jps are uploaded (no matter if only jpgs or the corrersponding to the raw). All dng are in the same folder. But only a few are uploaded.

Highlighted

Re: dropbox dows not upload all raw / dng files to camera uploads

Dropboxer
Dropboxer
I appreciate your prompt reply here with your findings @FrithjofKjer!
 
I’d like to have a closer look & examine a few examples. Would it be okay if I reached out to you on the email address connected to your Community profile? 
 
Thanks again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: dropbox dows not upload all raw / dng files to camera uploads

Helpful | Level 5

@Jane sure

Highlighted

Re: dropbox dows not upload all raw / dng files to camera uploads

Dropboxer
Dropboxer

Thanks for the confirmation @FrithjofKjer; please have a look at your inbox! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: dropbox dows not upload all raw / dng files to camera uploads

Helpful | Level 5

I have the same problem on my Huawei P30. Today I took multiple photos, 2 of them with raw. All jpegs were uploaded, but only 1 of the 2 .dng files. There's no difference in size in the two files. 
Have you found a solution? 

Highlighted

Re: dropbox dows not upload all raw / dng files to camera uploads

Helpful | Level 5

@destiny84 not yet. I'm in contact with Jane to solve it.

Highlighted

Re: dropbox dows not upload all raw / dng files to camera uploads

Dropboxer
Dropboxer
Hey @destiny84, thanks for checking in with us here! 
 
Would you mind if we switched this discussion to email, so as to have a closer look into the files causing you trouble? If you confirm, I’ll create a ticket on our system & continue this discussion focusing on specifics. 
 
I look forward to hearing back from you!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: dropbox dows not upload all raw / dng files to camera uploads

Helpful | Level 5

Hi Jane,

Thanks for getting back so quickly. As for me it might just have been a startup / configuration issue. I hadn't disabled all auto-management modes from my huawei (auto management apps for battery optimization) I suppose, because since yesterday, every picture I have taken has uploaded without problem in jpg and dng format. 

View solution in original post

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