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dropbox files online but not in folder

dropbox files online but not in folder

New member | Level 2

My co-author is sharing a folder with me. I see the folder and contents on dropbox on the web. On my pc I see the folder but it appears empty. I don't have selective sync on. I tried the bad files names check and that tool doesn't seem to work. Thanks in advance!

Jonathan

1 Reply 1

Re: dropbox files online but not in folder

Dropboxer

Hey @jonheath, I hope you're having a good day so far!

 

Could you let me know what the current sync status of the desktop app is showing?

 

If it's "up to date", please check out this list of incompatible characters and just checking if any of the files in the folder contain these characters.

 

If it's showing "syncing" instead, please send me a screenshot of any errors shown in the sync status, and the version of the app installed.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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