error uploading images to drobox paper

[d k]

dropbox-paper is very helpful for me!

but now its making problems', its not uploading true images.

here is a screen shot: 

[Jay]

Hi @d k, thanks for messaging the Community!

How large are the images you're trying to upload into your Paper doc?

Are you able to instead upload the images to your Dropbox account directly, and then add the images from there?

Keep me updated with any progress!

[d k]

thanks for trying helping me!

How large are the images you're trying to upload into your Paper doc?    regular.  its the same pictures from another time.

Are you able to instead upload the images to your Dropbox account directly, and then add the images from there? yes its worked. its a good idea to keep my work. but why its not  uploading direct from my computer?

 maybe its because I change my internet to a hot-spot that worked little slowly?

[Jay]

It's possible that the upload speed was slow if you were using a hotspot during the upload process. If you connect with a stable WiFi connection, do the images upload normally?

[d k]

i don't have a a stable WiFi connection

[Jay · Accepted solution]

It's possible that this could be the cause of what you're experiencing.

Unless you get access to a stable WiFi connection, I'd recommend uploading to your Dropbox account directly and then adding the files to your Paper doc from there.

[d k]

ok. thanks! 

[Jay]

No worries, @d k, if you have any further queries, please let me know in future.

Enjoy your week ahead!

[Magill3179]

Hello Dropbox community!

I've been using Dropbox Paper for awhile now and I've never had a problem until today. When I try to add a screenshot to paper, it gives me this:

My laptop is hard wired and I've restarted the computer and browser twice. Any suggestions?

Thanks!

  

[Stefanwork]

I am unable to insert any image on a Dropbox Paper page and have it remain visible for more an a second before it disappears and is replaced with the message, "Couldn't load preview". To keep things simple, I tried this using a small (164 KB) JPEG headshot of myself. I can reproduce this. 

Details: 

• macOS 12.5.1
• Browsers tested: Safari, Chrome, Firefox, Brave
• Cache cleared
• Signed in to Dropbox either with my work account (Okta authentication) or personal account (basic 2-factor authentication)
• Not on VPN

What happens: After I use the Insert Image button on the task bar, I navigate to the JPEG (in my regular Downloads folder, which is not synced to Dropbox) and select it. It appears for a second (top screen shot) and then disappears and is replaced with an error message (bottom screen shot). This happens with JPEGs and PNGs. When I click the link in that error message box, the image downloads — so it's being stored somewhere on Dropbox.

Curious side note: My image file has no spaces in the filename, but if I do put a space in the filename and try this, clicking that link in the error message does not download the image; instead, the following XML code appears:

<Error>

<Code>AccessDenied</Code>

<Message>Access Denied</Message>

<RequestId>B2Y5NWC20CMTEFSF</RequestId>

<HostId>krirxYrehece/KsbOTczmE5h3BnY7QhrdIem5xJfY0mBPN2QslNYQDMMKGCnNPeE4CvQ9eszTJ8=</HostId>

</Error>

Not being able to add any image to my Dropbox Paper pages is proving to be a huge disappointment.