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file upload failed, now files are missing

file upload failed, now files are missing

toosphexy
Explorer | Level 3

Moving some video files from SD card on Android phone to dropbox folder. Some uploaded, some didn't, and now the original folder on my phone is empty and the files that failed to upload are neither on phone or in dropbox.

5 Replies 5

Re: file upload failed, now files are missing

Lusil
Dropboxer
Hi there @toosphexy, thanks for checking in with us. 

Generally, when you upload content, the added files are separate from the originals. 

In turn, the original files aren't automatically removed from your internal storage. 

Could you have a look at your events page and deleted files tab for any info on the files you're missing?

Check it out and let me know of any updates, cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: file upload failed, now files are missing

toosphexy
Explorer | Level 3
Thanks for your response. I checked both of those locations, the files are not present in either one.

Re: file upload failed, now files are missing

Lusil
Dropboxer
In that case, it does sound like they didn't make it to our servers. 

Could you try searching for them locally on your internal mobile storage?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: file upload failed, now files are missing

toosphexy
Explorer | Level 3
I selected them, and then selected move to dropbox. Now they are gone.

Re: file upload failed, now files are missing

Lusil
Dropboxer
Could you walk me through the exact steps you took?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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